||Fax: 01245 258095
5 Tindal Square,
G2M The Mortgage House receives, holds and processes information relating
to individuals ("personal data") in accordance with the Data
Protection Act 1998 ("DPA98"). In doing so, G2M The Mortgage House is
committed to maintaining the privacy and protection of all personal
data collected in pursuance of its broker and loan services.
G2M The Mortgage House is further committed to ensuring that its websites
are absolutely secure in their collection and use of your personal
information. The general principles under the DPA98 that G2M The Mortgage House will follow at all times are set out below.
COLLECTION AND USE OF YOUR PERSONAL DATA
G2M The Mortgage House collects and processes your personal data in order
to provide you with a loan broker service. As a credit broker G2M The Mortgage House will use your personal data provided on your completed
application form to carry out the following functions:
• Provide your information to a lender/packager for them to assess your
• Provide your information to a lender/packager who will provide this
to a credit reference agency for searches to be made.
We may also use your information (with your consent where applicable)
• Contact you in the future to offer you products or services that we
feel may be of interest to you.
• Permit access to your information by any regulatory authority where
required to by law and to ensure that we are complying with all regulatory
requirements when processing your data.
We will keep your information for as long as you allow us to do
so and we will contact you on a regular basis to check that you
still consent to being contacted by us regarding our products and
Lenders to who the application is passed will make wider use of
the information than a broker. If you have received any lender
documents, they should include a statement telling you what they
will do with the information, or telling you where to look to find
out what use they will make of it. This statement will usually
be near any signature box, or clearly placed on the front page.
Both ourselves and almost all lending companies will check the
information supplied on loan or mortgage applications with data
held by credit reference agencies. The lender may search on more
than one occasion. Every time a search is made it is recorded by
the agency and disclosed to other organisations on any later searches.
Lenders will use the information obtained in the credit reference
searches to help them assess the application and they may use the
result of any search in a credit scoring system. A credit scoring
system is a system by which points are given for various factors
like your age, your job or even for information obtained from a
credit reference agency, such as how you have repaid previous or
existing credit. Lenders use different methods of scoring depending
upon their interpretation of the importance of different factors
and the level of risk they are willing to accept.
The lender may check your details with the credit reference agency
or with other agencies (see 'other agencies' section) to satisfy
itself that all the details on the application are true, and that
the application has really been made by you. If it suspects information
is false or inaccurate it may report it to a fraud prevention agency.
Please ensure the information is true as lending companies will
check with fraud prevention agencies and if you give false or inaccurate
information, and the lender suspects fraud, it will record this.
Sometimes a lender may not wish to lend. This may be for a number
of reasons. The lender may think you cannot afford the loan. If
it is a secured loan, your property may not be of sufficient value.
A lender does not have to tell you exactly why you have been refused
a loan but you can ask them for the name and address of any credit
reference agency used and they will supply this information free
If you are refused credit because of a computerised credit scoring
system you can ask the lender for an explanation of how their credit
scoring works (this applies only if the decision has been made
on the basis of a computerised system alone). The lender may charge
a small fee for providing this information. You also have the right
to require a personal, non automated review of the decision.
Nobody has a right to receive a loan. Loans are always granted
at the discretion of the lending company.
Use of information once a loan has been made.
All lending companies keep information about their customers in
their own records. This will include all the initial information
given by you, and extra information about how your account has
been run and any other dealings between you and the lender.
Lenders will record the conduct of any loan throughout its duration,
including how punctually the payments are made and other information,
with one or more of the credit reference agencies. This enables
them, and others, to make decisions about credit and credit-related
services for you and other members of your household including
decisions on motor and household credit, life and other insurance
proposals and insurance claims.
Information may also be provided to the 'other agencies' listed
below. These will help lenders and other subscribers to those agencies
to trace debtors, recover debt, prevent fraud and to check your
identity to prevent money laundering. In particular, any difference
between the information given by you or your broker and any later
information discovered by the lender is likely to be noted.
Lenders may also use your information for statistical analysis
about credit, insurance and fraud.
This may be done by them or by third parties contracted to do the
work for them. If they use a contractor, they are obliged to ensure
that your data is properly secure. Many lenders will also need
to give information about you and your account to their bankers,
other providers, insurers and re-insurers of funding for their
lending or any other product they have offered to you.
If your broker or lender intends to use your information for any
purposes not included above, it will explain this in its documents.
Brokers and lenders are under a legal duty to
keep all the information they hold accurate and up to date.The
agencies do not keep "blacklists" nor do
they give any opinion about whether or not credit should be granted.
They do have a duty to keep information up to date and accurate.
Credit Reference Agencies.
The main credit reference agencies are:
Consumer Services Team
PO Box 491
Consumer Help Service
PO Box 8000
PO Box 1140,
All lending companies use one or more of these agencies. Credit
reference agencies keep a wide range of information. This includes
information from the electoral roll (sometimes known as the voters
roll) and records of most county court judgements and bankruptcies.
They also retain information relating to previous and existing
credit and a record of searches made against the file. The lenders
share information through the agencies providing a history of
how punctually payments are being made or have been made. Loan
information is usually held on file for 6 years. Details of the
voters roll may be held for much longer. Information about credit
searches is kept for up to two years.
Other Agencies - CIFAS
Reports from CIFAS relating to fraud and fraud avoidance are
also available to its members (most lenders) - these contain
information indicating that fraud, or attempted fraud, has been
notified by a lender. The information might not directly relate
to you, it might relate to someone who has tried to impersonate
you. Data available to members of CIFAS, may also be used to
help make decisions on motor, household, credit, life and other
insurance proposals for you and members of your household.
CML Repossession Register
The Council of Mortgage Lenders, Repossession Register is available
to its members through the main credit reference agencies. If
you have had a property repossessed or have given it up voluntarily
this will show on the register.
A file may also show a "gone away" marker indicating that a member
of the "Gone Away Information Network" has
reported that they cannot trace a customer who is in arrears
with payments. Alternatively, the marker may indicate a new address
which the "gone away" has been traced to.
Files in this register contain detailed information on applications
made and loans given. It is aimed at tracing fraudsters who use
different combinations of information to obtain credit dishonestly.
It checks and counter checks information given on application
If your broker or lender uses any of the above agencies they
will be able to confirm their contact addresses. CIFAS information
is intended to warn lenders and act as a protection for innocent
If you wish to see the information contained on a credit reference
agency file you can do so by writing to the relevant agency.
The agency must respond within 7 working days. There is a small
fee of £2 required. If your credit reference file contains
information about other people with who you have no financial
connection or if it contains information which is incorrect you
can ask for the entry to be corrected, removed, or have a note
put on the file explaining why you think the information is wrong.
The agency will not remove correct information.
The Information Commissioner provides a useful leaflet which
explains how to request changes to your credit reference file.
The easy to read leaflet includes examples of letters and details
of various actions you may take to amend a file. You can obtain
a copy of the free leaflet by writing to:
No Credit Leaflet
P.O. Box 99
Information is also available at www.dataprotection.gov.uk
Should you wish to obtain a copy of the personal data we hold
on you please write to the Darren Mclaughlin, G2M The Mortgage House,
78 Clover Road, Guildford, Surrey, GU2 8EZ. As soon as we are
satisfied as to your identity we will send you, within 40 days,
a copy of all the data we hold concerning you. Please contact
us at the same address if you have any reason to believe the
data we hold on you is inaccurate.
COLLECTION AND USE OF PERSONAL DATA
G2M The Mortgage House shall collect and process all personal data in
respect of its data subjects in line with the following data
G2M The Mortgage House shall collect and process all personal data fairly
G2M The Mortgage House shall only use personal data for the purposes stated
at the time of its collection and shall seek the customers consent
before using the personal data for any other purpose with the
exception of purposes for which G2M The Mortgage House is required to
process data by any legislation or regulatory requirement;
G2M The Mortgage House shall ensure that all personal data collected is
adequate, relevant and not excessive, for the purposes for which
it is processed;
G2M The Mortgage House shall ensure that all personal data is accurate
and where necessary kept up to date;
G2M The Mortgage House shall ensure that all personal data is retained
for no longer than is necessary for the purpose for which it
is being processed;
G2M The Mortgage House shall ensure that personal data is processed in
accordance with the rights of the data subject;
G2M The Mortgage House shall obtain the data subjects prior written or
verbal consent before processing sensitive personal data.
G2M The Mortgage House shall ensure that appropriate technical and organisation
measures are taken against unauthorised or unlawful processing
of personal data and against accidental loss or destruction of,
or damage to, personal data.
RIGHT TO INFORMATION
G2M The Mortgage House shall ensure that all data subjects will benefit
from the following rights:
The right to request information as to whether or not personal
data relating to the data subject is being processed by G2M The Mortgage House
and the right to receive a response to such a request;
The right to request information from G2M The Mortgage House, as to the
purpose of the process of personal data;
The right to request information from G2M The Mortgage House as to the
recipients of any personal data where personal data has been
The right to receive, in an intelligible and permanent form,
copies of personal data undergoing process and any available
information as to its source;
G2M The Mortgage House shall ensure that any reasonable requests for information
will be met without constraint.
RIGHT TO OBJECT
The data subject shall have a right to object at any time on
legitimate grounds in relation to the processing of his or her
personal data by G2M The Mortgage House.
Where a data subject has objected to the processing of personal
data relating to him or her, and such objection is justified,
G2M The Mortgage House shall desist from the processing of the personal
data at issue in respect of that data subject until further notice.
RETENTION POLICY AND SECURITY OF PROCESSING
G2M The Mortgage House shall implement technical and organisational measures
to protect personal data against accidental or unlawful destruction,
or accidental loss or alteration, and unauthorised disclosure
or access (in particular where the process involves transmission
of personal data over a network) and against all other unlawful
forms of processing.
G2M The Mortgage House shall ensure a level of security appropriate to
the risk represented by the process and nature of their personal
data to be protected, having all due regard to the state of the
art and costs measures.
Data bases which contain sensitive personal data shall be protected
by fire walls and access passwords.
OUTSOURCING TO A DATA PROCESSOR
Where personal data has been outsourced to a third party, such
outsourcing shall be undertaken in line with a written agreement
between G2M The Mortgage House and the third party in question and shall
specify the rights and obligation of each party and in particular
shall state that the third party shall have adequate security
measures in place and shall only process personal data on the
specific written instructions of G2M The Mortgage House.
G2M The Mortgage House shall not sell, rent, share, trade or disclose
any personal data it keeps relating to a data subject to any
other parties without the prior written consent of the relevant
data subject, with the exception of companies who are involved
in the processing of personal data on G2M The Mortgage House behalf.
Not withstanding the above, G2M The Mortgage House reserves the right
to disclose personal data to the police, and relevant regulatory
or other bodies, as required by law or regulation and in the
event of the sale of its business (or part thereof) where it
is necessary to do so in order to affect the sale of a data subject's
personal data in connection with such a business sale.
Think carefully before securing other debts against your home.
Your home may be repossessed if you do not keep up repayments
on your mortgage.